At sqlfingers, we don't really have any 'fixed' prices. Every customer is different, and we don't believe you can create 'fixed' categories to equally meet everyone's needs. Instead, our rates are agreed upon after we speak to our Customers and develop a better understanding of the project(s) at hand.
The following points are standards in all of our Agreements:
- 1hr initial consultations are free ~ 708.277.8933
- Five different support types are provided:
1. T&M
(Time & Materials) – The most basic option we have; Customer calls when
something is needed, we work the problem until it is resolved. An example T&M rate may be $165/hr for
remote assistance, any day of the week, any time of the day. Customer is billed on an hourly basis, from
start to completion.
2. 40/80/120 Hour Support
Buckets – 'Support Buckets' are available at 40, 80 and 120 hours, at a discounted rate from the T&M. For example, a $165/hr T&M rate may be discounted with these Support Buckets:
40 Hours for $155/hour, a discount of $10 per hour
80 Hours for $140/hour, a discount of $25 per hour
120 Hours for $125/hour, a discount of $40 per hour
Customers may utilize the Support Buckets
on an ‘as needed’ basis, for the support task of their choosing. Additional Support Buckets can be purchased as needed, and each Bucket expires 6 months from the date of
purchase. Telephone and email support is
also available within these buckets, from the hours of 10AM to 4PM EST, Monday
through Thursday.
3. Fixed
Price – This is a per-project basis, and only possible with a clearly
defined SOW (Statement of Work). 15% of the price is required at time of agreement; Additional costs may be be charged if problems are encountered and additional needs are required.
defined SOW (Statement of Work). 15% of the price is required at time of agreement; Additional costs may be be charged if problems are encountered and additional needs are required.
Fixed Price can also be used for recurring meetings or tasks.
4. Managed Service Agreement – 24/7 proactive management and preventative maintenance
support. Costs are determined based on the number of instances being managed, and charges may vary based on the requirements per instance. With a Managed Service Agreement, we require a service commitment of 6 months or more, and we provide the following types of SQL Server support services remotely:
a. Server Health Check / Assessment
a. Server Health Check / Assessment
b. Problem Management / Troubleshooting
c. SQL Server Maintenance / Monitoring
d. Performance Analysis & Tuning
e. Software Installation & Upgrades
f. HADR Installation / Support
c. SQL Server Maintenance / Monitoring
d. Performance Analysis & Tuning
e. Software Installation & Upgrades
f. HADR Installation / Support
g. 24/7 SQL Server emergency support
........ and more
5. Onsite
services – Onsite Support is also available, but prices are dictated based on priority, and the extent of services needed per day. Travel expenses are included.
* Payment terms for everything except travel and Support Buckets is net 7.
* Travel expenses are required pre-travel.
* Payment for Support Buckets are required at time of agreement.
holiday or weekend, invoicing will be submitted on the previous business day.
* ACH is the desired method of payment.
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