At sqlfingers, we don't really have any 'fixed' prices. Every customer is different, and we don't believe you can create 'fixed' categories to equally meet everyone's needs. Instead, our rates are agreed upon after we speak to our Customers and develop a better understanding of the project(s) at hand.
The following points are standards in all of our Agreements:
- 30-minute initial consultations are free ~ 708.328.8591
- Five different support types are provided:
1. T&M
(Time & Materials) – The most basic option we have; Customer calls when
something is needed, we work the problem until it is resolved. An example T&M rate may be $135/hr for
remote assistance, any day of the week, any time of the day. Customer is billed on an hourly basis, from
start to completion.
2. 40/80/120 Hour Support
Buckets – 'Support Buckets' are available at 40, 80 and 120 hours, at rates substantially discounted from T&M. Customers may utilize the Support Buckets
on an ‘as needed’ basis, for the support task of their choosing. Additional Support Buckets can be purchased when
the current Bucket hours are complete, and each Bucket expires 12 months from the date of
purchase. Telephone and email support is
also available within these buckets, from the hours of 9AM to 4PM EST, Monday
through Thursday. For example, a $135/hr T&M rate may be discounted with these Support Buckets:
40 Hours for $120/hour, a discount of $15 per hour
80 Hours for $110/hour, a discount of $25 per hour
120 Hours for $100/hour, a discount of $35 per hour
3. Fixed
Price – This is on a per-project basis, and only possible with a clearly
defined SOW (Statement of Work). 15% of the price is required at time of agreement; Additional arrangements may be requested due to project length.
defined SOW (Statement of Work). 15% of the price is required at time of agreement; Additional arrangements may be requested due to project length.
4. Managed Service Agreement – 24/7 proactive management and preventative maintenance
support agreements are also provided. In this case, costs are determined based on the number of instances being managed, and the costs are discounted with the addition of multiple instances. For example, a single instance could be managed at a substantially discounted rate of $2500/month. Yet for three to five instances, this may become $2000/month, per instance -- and potentially even less for a greater number of instances. Again,these are examples. With a Managed Agreement, we require a service commitment of 6 months or more, and we provide the following types of SQL Server support services remotely:
a. Problem Management/Troubleshooting of database outages
b. Analyze existing maintenance and advise accordingly
c. Regular monitoring of SQL Server instance and databases
d. Performance Analysis & Tuning
e. Software Installation & Upgrades
f. 24/7 SQL Server emergency support
a. Problem Management/Troubleshooting of database outages
b. Analyze existing maintenance and advise accordingly
c. Regular monitoring of SQL Server instance and databases
d. Performance Analysis & Tuning
e. Software Installation & Upgrades
f. 24/7 SQL Server emergency support
5. Onsite
services – Onsite Support prices are dictated based on priority, and the extent of services needed per day. For example, a small project with lesser priority might be quoted at $1200/day, plus travel expenses.
- Payment terms for everything except travel and Support Buckets is net 14.
* Travel expenses are required pre-travel.
* Payment for Support Buckets are required at time of agreement.
holiday or weekend, invoicing will be submitted on the previous business day.
- ACH is the desired method of payment.
No comments:
Post a Comment